The Tebow/Lewis Conundrum
It’s funny how a year changes things. Last year, when Tim Tebow was leading the Broncos to their first playoff win in a long while the media could not get… Read more →
Winnings, Endings, and a New Respect
I started playing football when I was 10 and had the good fortune to play all the way through college and a little bit beyond. That’s why I both love… Read more →
Customer Experience Failure of the Week
Our Christmas Holidays included some crazy travel arrangements this year. Amongst them was a last minute change of plans to drive back to Colorado from Palm Springs, Ca. As will… Read more →
13 Things You Should Do in 2013
I spent the past week with family in California and was traveling most of the day yesterday or I would have posted my annual to-do list before now. Here are… Read more →
A Contemporary Take on the Christmas Story
This is a bit of a traditional Christmas post. The tune has changed over the years but the words have been in my family for some time, even passing down… Read more →
What Would You Do IF…?
What would you do today if the world were really ending tomorrow? It’s probably a good thing the Mayans are no longer around. I think they’d feel quite mocked, although… Read more →
Bonefish Grill and The Importance of Being MORE than Earnest
Back in February I posted a comparison between two, quite different, customer experiences: Mike’s Camera vs Bonefish Grill. For those who’ve not seen it the post tells the story of… Read more →
The NFL and an Interesting Revelation
Somewhere along the way I think I must have missed something. It seems to me, and maybe I am wrong, that I used to be able to choose between two… Read more →
A Christmas Blessing
Colored lights cast their warm glow both inside and out. The distinctive scent of pine bows, that Christmas tree smell, resurrects memories of childhood bringing a soft smile that reflects… Read more →
Black Friday: A Customer Experience Perspective
Madness. It’s all madness. I do not normally enter into the fray on Black Friday (what color will they give Thursday now that they’re stretching the shopping hours backward into… Read more →
More Articles
A Thanksgiving Dialogue
Social Media, Your Business, and You
Customer Experience Shout-Out of the Week
Do Churches Have Customers?
Migrating to a Better Customer Experience: Four Stages
Curtisofletcher.com four years on
3 Prerequisites for Creating Better Customer Experience
Why All the Changes?
International Cycling Union: 3 EPIC Failures
Customer Communications: Where to Start
Monday Night’s Last Call
AT&T, iPhone 5, and What We’ve Got Here is a Failure to Communicate
How Likely Are You to Recommend?
Poor Customer Experience…at Disneyland?!?
Three Possible Reactions to “Those Moments”
Post Olympic Depression: 3 Lessons to be Learned
Real Tolerance: Understanding vs. Conversion
Five Guidelines for Having Tolerant Conversations
Chick-fil-A and the Silliness of “Tolerance”
