I was recently introduced in a meeting as being one of the few people the speaker had ever met who was capable of thinking both in terms of creative and process at the same time. I’m not sure if this means my left and right brains are co-mingled or if it means I am schizophrenic. I tend to think of myself as part wizard, part warrior-poet, and part wiseguy.
I’ve been involved in redesigning customer experiences for close to 15 years, at companies such as Corporate Express, Ariba, Oracle, Artemis, Saqqara, and Compassion International.
Serving in roles ranging from CTO to VP of Strategy; from Web Designer to Director of Marketing Operations I’ve had experience with creating department charters, organizational design, and process design for multiple Customer Experience focused groups. In addition, I’ve created and lead customer centric consulting organizations, helping customers navigate the beginnings of the B2B boom and now the CX Revolution.
I’ve developed enhanced customer experience processes around global support, implementation, upgrade, and enhancement requests. My knowledge and experience have afforded me the opportunity to be a sought-after marketing coach for senior executives for many companies and start-ups, helping them to better navigate customer experience.
I have a passion for story. I dabble in photography and computer graphic art as well so feel free to visit the gallery to see what comes out of the hat.