For those who have been following my blog for awhile the changes may seem to have come out of left field. Over the last few months I have had the chance to speak to audiences literally across the country about creating better customer experiences.
In support of those conversations I’ve decided to update the ol’ blog a bit and give it a tighter more professional feel. The object here is that while it is still a personal blog it can now better serve a corporate audience as well.
Perhaps the most significant operational change is that I now can provide a way for you to subscribe to either the entire content set OR to just a specific category. I appreciate those who’ve been following over the years and look forward to continuing to provide interesting thought fodder.