Why All the Changes?

For those who have been following my blog for awhile the changes may seem to have come out of left field. Over the last few months I have had the chance to speak to audiences literally across the country about creating better customer experiences.

In support of those conversations I’ve decided to update the ol’ blog a bit and give it a tighter more professional feel. The object here is that while it is still a personal blog it can now better serve a corporate audience as well.

Perhaps the most significant operational change is that I now can provide a way for you to subscribe to either the entire content set OR to just a specific category. I appreciate those who’ve been following over the years and look forward to continuing to provide interesting thought fodder.





Please note: I reserve the right to delete comments that are offensive or off-topic.

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2 thoughts on “Why All the Changes?

  1. I have had igoogle as my home page for years. Now that has disappeared.
    I changed to Chrome Google and was just getting used to it and now no longer
    will I be able to have the background I decided on. I am tired of all the changes
    and think perhaps Google is not for me.
    I am 92 years old and it is difficult enough for me to use the computer but all this
    upheaval is no help to me.

    • Phyllis, the fact that you even know what google is at 92 is huge!! The changes are a pain but I’m sure that in your 92 years you seen many many more changes that were far more significant than any of these internet inconveniences.