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  • American Preferences Revealed in Learnings from Odd On-line Study

    American Preferences Revealed in Learnings from Odd On-line Study

    Published by Curtis on 1 April, 2013 | Leave a response

    The American Association of Online Retailers reported last week that We the People actually enjoy pop-up adds! Insane you say? Perhaps not. In a lightly attended press conference Mitch Engle,… Read more →

  • A Matter of Perspective

    A Matter of Perspective

    Published by Curtis on 30 January, 2013 | Leave a response

    This past Sunday I found myself driving to the airport in the pre-dawn darkness planning on staying awake just long enough to sleep through a two hour, early morning flight… Read more →

  • eCommerce: When Experience Trumps Information

    eCommerce: When Experience Trumps Information

    Published by Curtis on 9 January, 2013 | Leave a response

    My 13 yr. old daughter was expounding on the dangers of internet predation last night as a result of starting a new technology class. Her information was spot on until… Read more →

  • What is CX?

    What is CX?

    Published by Curtis on 1 November, 2012 | Leave a response

    Customer Experience, or CX for short, is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that… Read more →

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The Tebow/Lewis Conundrum

The Tebow/Lewis Conundrum

It’s funny how a year changes things. Last year, when Tim Tebow was leading the Broncos to their first playoff win in a long while the media could not get… Read more →

Published by Curtis on 23 January, 2013 | Leave a response
Winnings, Endings, and a New Respect

Winnings, Endings, and a New Respect

I started playing football when I was 10 and had the good fortune to play all the way through college and a little bit beyond. That’s why I both love… Read more →

Published by Curtis on 14 January, 2013 | Leave a response
Customer Experience Failure of the Week

Customer Experience Failure of the Week

Our Christmas Holidays included some crazy travel arrangements this year. Amongst them was a last minute change of plans to drive back to Colorado from Palm Springs, Ca. As will… Read more →

Published by Curtis on 4 January, 2013 | 1 Response
13 Things You Should Do in 2013

13 Things You Should Do in 2013

I spent the past week with family in California and was traveling most of the day yesterday or I would have posted my annual to-do list before now. Here are… Read more →

Published by Curtis on 2 January, 2013 | 1 Response
A Contemporary Take on the Christmas Story

A Contemporary Take on the Christmas Story

This is a bit of a traditional Christmas post. The tune has changed over the years but the words have been in my family for some time, even passing down… Read more →

Published by Curtis on 24 December, 2012 | Leave a response
What Would You Do IF…?

What Would You Do IF…?

What would you do today if the world were really ending tomorrow? It’s probably a good thing the Mayans are no longer around. I think they’d feel quite mocked, although… Read more →

Published by Curtis on 20 December, 2012 | 5 Responses
Bonefish Grill and The Importance of Being MORE than Earnest

Bonefish Grill and The Importance of Being MORE than Earnest

Back in February I posted a comparison between two, quite different, customer experiences: Mike’s Camera vs Bonefish Grill. For those who’ve not seen it the post tells the story of… Read more →

Published by Curtis on 17 December, 2012 | Leave a response
The NFL and an Interesting Revelation

The NFL and an Interesting Revelation

Somewhere along the way I think I must have missed something. It seems to me, and maybe I am wrong, that I used to be able to choose between two… Read more →

Published by Curtis on 10 December, 2012 | Leave a response
A Christmas Blessing

A Christmas Blessing

Colored lights cast their warm glow both inside and out. The distinctive scent of pine bows, that Christmas tree smell, resurrects memories of childhood bringing a soft smile that reflects… Read more →

Published by Curtis on 7 December, 2012 | 2 Responses
Black Friday: A Customer Experience Perspective

Black Friday: A Customer Experience Perspective

Madness. It’s all madness. I do not normally enter into the fray on Black Friday (what color will they give Thursday now that they’re stretching the shopping hours backward into… Read more →

Published by Curtis on 23 November, 2012 | 1 Response

More Articles

A Thanksgiving Dialogue

A Thanksgiving Dialogue

Published by Curtis on 21 November, 2012 | Leave a response
Social Media, Your Business, and You

Social Media, Your Business, and You

Published by Curtis on 19 November, 2012 | 2 Responses
Customer Experience Shout-Out of the Week

Customer Experience Shout-Out of the Week

Published by Curtis on 16 November, 2012 | Leave a response
Do Churches Have Customers?

Do Churches Have Customers?

Published by Curtis on 12 November, 2012 | Leave a response
Migrating to a Better Customer Experience: Four Stages

Migrating to a Better Customer Experience: Four Stages

Published by Curtis on 7 November, 2012 | Leave a response
Curtisofletcher.com four years on

Curtisofletcher.com four years on

Published by Curtis on 5 November, 2012 | Leave a response
3 Prerequisites for Creating Better Customer Experience

3 Prerequisites for Creating Better Customer Experience

Published by Curtis on 2 November, 2012 | Leave a response
Why All the Changes?

Why All the Changes?

Published by Curtis on 1 November, 2012 | 2 Responses
International Cycling Union: 3 EPIC Failures

International Cycling Union: 3 EPIC Failures

Published by Curtis on 24 October, 2012 | 3 Responses
Customer Communications: Where to Start

Customer Communications: Where to Start

Published by Curtis on 22 October, 2012 | Leave a response
Monday Night’s Last Call

Monday Night’s Last Call

Published by Curtis on 26 September, 2012 | 7 Responses
AT&T, iPhone 5, and What We’ve Got Here is a Failure to Communicate

AT&T, iPhone 5, and What We’ve Got Here is a Failure to Communicate

Published by Curtis on 24 September, 2012 | 2 Responses
How Likely Are You to Recommend?

How Likely Are You to Recommend?

Published by Curtis on 17 September, 2012 | Leave a response
Poor Customer Experience…at Disneyland?!?

Poor Customer Experience…at Disneyland?!?

Published by Curtis on 5 September, 2012 | 6 Responses
Three Possible Reactions to “Those Moments”

Three Possible Reactions to “Those Moments”

Published by Curtis on 20 August, 2012 | 6 Responses
Post Olympic Depression: 3 Lessons to be Learned

Post Olympic Depression: 3 Lessons to be Learned

Published by Curtis on 13 August, 2012 | 1 Response
Real Tolerance: Understanding vs. Conversion

Real Tolerance: Understanding vs. Conversion

Published by Curtis on 6 August, 2012 | 3 Responses
Five Guidelines for Having Tolerant Conversations

Five Guidelines for Having Tolerant Conversations

Published by Curtis on 3 August, 2012 | 4 Responses
Chick-fil-A and the Silliness of “Tolerance”

Chick-fil-A and the Silliness of “Tolerance”

Published by Curtis on 1 August, 2012 | 20 Responses
The Olympics and The Silliness of Judged Sports

The Olympics and The Silliness of Judged Sports

Published by Curtis on 30 July, 2012 | 7 Responses

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